Terms of Service

Welcome to Pherhai. These Terms of Service govern your access to and use of our website, products, and services. By visiting our website or purchasing our Kitchen Tools & Utensils, Cookware & Bakeware, Premium Kitchen Appliances, and Kitchen Storage & Dining products, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, Return Policy, and any additional policies referenced on this website.

These Terms are intended to establish a clear understanding of the rights, responsibilities, and obligations of both you as the customer and 1609367 B.C. LTD. as the service provider. If you do not agree with any part of these Terms, please discontinue the use of our website and refrain from placing any orders.

We encourage you to review these Terms carefully before using our website or making a purchase. Your continued use of our Services constitutes your acceptance of these Terms and any future updates published on this website, subject to applicable law.

1. ONLINE STORE TERMS

By accessing or using this website, you represent that you are at least 18 years of age, or that you are using this website with the consent and supervision of a parent or legal guardian.

You agree to use this website and our products only for lawful purposes and in compliance with all applicable local, provincial, federal, and international laws and regulations.

You must not use our website to transmit any viruses, malware, ransomware, harmful code, or engage in any activity that may interfere with the operation, availability, security, or integrity of the website.

Any breach of these Terms of Service may result in the immediate suspension or termination of your access to our Services where permitted by applicable law.

2. GENERAL CONDITIONS

1609367 B.C. LTD. reserves the right to refuse service, refuse orders, or terminate accounts at our discretion where permitted by applicable law.

You understand that certain information you submit, excluding payment information, may be transferred over various networks and adapted to meet technical requirements necessary for transmission and delivery. Payment information is transmitted through secure payment processing providers using appropriate security measures.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, or commercially use any portion of our website, Services, or content without our prior written authorization, except where such use is permitted by applicable law.

The section headings contained in these Terms are provided for convenience only and shall not affect the interpretation of these Terms.

3. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to ensure that all information available on this website is accurate, complete, and current. However, we do not guarantee that all content is free from errors, omissions, or inaccuracies.

The information provided on this website is intended for general informational purposes only and should not be relied upon as the sole basis for making purchasing decisions.

We reserve the right to update, modify, or remove website content at any time without prior notice.

Product information, availability, pricing, specifications, photographs, measurements, materials, and other information may be updated from time to time as products and suppliers change.

Customers are encouraged to carefully review the product information displayed on the applicable product page before completing a purchase.

4. MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our Kitchen Tools & Utensils, Cookware & Bakeware, Premium Kitchen Appliances, and Kitchen Storage & Dining products may change without prior notice.

We reserve the right to modify, suspend, discontinue, or update any part of our Services, products, pricing, promotions, or website content at any time.

1609367 B.C. LTD. shall not be liable to you or any third party for any modification, price adjustment, suspension, or discontinuation of our Services, except where liability cannot lawfully be excluded or limited under applicable law.

Any price displayed at the time of purchase will generally apply to that order once the order has been successfully submitted and accepted, subject to correction of obvious pricing errors or other circumstances permitted by applicable law.

5. PRODUCTS OR SERVICES

1609367 B.C. LTD. operates Pherhai, an online store offering products primarily within the following categories:

Kitchen Tools & Utensils
Cookware & Bakeware
Premium Kitchen Appliances
Kitchen Storage & Dining

Certain products may be offered exclusively online and may be available only in limited quantities.

We make every reasonable effort to accurately display product descriptions, photographs, colors, sizes, materials, packaging, dimensions, specifications, and other product characteristics. However, actual product appearance, color, finish, size perception, or other characteristics may vary depending on your device settings, lighting conditions, display settings, manufacturing variations, or other factors.

We reserve the right to limit product sales by customer, household, geographic region, or jurisdiction where permitted by applicable law.

All product descriptions, pricing, inventory availability, promotional offers, specifications, and product information are subject to change without notice.

We do not guarantee that every product will meet each customer’s personal expectations or preferences.

Customers should carefully review product descriptions, applicable warnings, instructions, materials information, usage information, care instructions, and other product details provided on the website before placing an order.

Customers are responsible for using products in accordance with the applicable instructions, warnings, labels, safety information, and intended use provided with the product.

6. ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, limit, or cancel any order placed through our website at our discretion, subject to applicable law.

We may restrict or cancel quantities purchased per customer, household, payment method, billing address, or shipping address where necessary to prevent fraud, unauthorized transactions, abuse, or other activities that may compromise the integrity of our Services.

You agree to provide current, complete, and accurate billing, shipping, payment, and account information for every purchase made through our website.

You are responsible for promptly updating your account information, including your email address, billing address, shipping address, and payment details, to ensure successful order processing and communication.

If information provided during checkout is incomplete or inaccurate, an order may be delayed or may require additional verification.

For additional information regarding returns, refunds, or exchanges, please review our Return Policy.

7. OPTIONAL TOOLS

We may provide access to third-party tools or services over which 1609367 B.C. LTD. has no control or responsibility.

These tools are provided on an “as is” and “as available” basis to the extent permitted by applicable law, without warranties, guarantees, endorsements, or representations of any kind by us regarding the third-party provider.

Your use of any third-party tools is subject to the applicable terms and conditions of those third-party providers.

We may introduce additional features, services, technologies, integrations, or tools in the future, all of which shall also be governed by these Terms of Service unless otherwise stated.

8. THIRD-PARTY LINKS

Our website may contain links to third-party websites, services, applications, or resources provided solely for your convenience.

1609367 B.C. LTD. does not control, endorse, or assume responsibility for the content, privacy practices, products, services, security, or policies of any third-party website.

We are not liable for any damages or losses arising from your use of third-party websites or services, except to the extent such liability cannot be excluded or limited under applicable law.

Any questions, disputes, complaints, or claims regarding third-party products or services should be directed to the applicable third-party provider.

Customers are encouraged to review the terms and privacy policies of any third-party website before providing personal information or completing transactions through those websites.

9. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you voluntarily submit comments, reviews, suggestions, ideas, proposals, testimonials, photographs, or other materials to us by email, through our website, or otherwise, you grant 1609367 B.C. LTD. a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, edit, translate, distribute, and display such materials in connection with our business, subject to applicable law and the rights granted by you.

We are under no obligation to keep submitted materials confidential, compensate you for your submissions, or respond to every submission received.

We reserve the right, but not the obligation, to monitor, edit, restrict, or remove any content that we determine to be unlawful, defamatory, abusive, fraudulent, misleading, obscene, infringing, or otherwise objectionable, subject to applicable law.

You represent that your submissions do not violate the intellectual property rights, privacy rights, publicity rights, or any other legal rights of any third party, and that your submissions do not contain unlawful or malicious material.

You should not submit confidential, sensitive, financial, security, or unnecessary personal information through public comments, product reviews, or other publicly visible areas of the website.

By submitting a review or other publicly visible content, you should ensure that the content is truthful, relevant, and based on your genuine experience with the applicable product or service.

10. PERSONAL INFORMATION

Your submission of personal information through our website is governed by our Privacy Policy.

By using this website, you acknowledge the collection, use, storage, processing, and disclosure of your personal information as described in our Privacy Policy and as otherwise permitted or required by applicable law.

1609367 B.C. LTD. implements commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no method of electronic transmission, internet communication, or storage system can be guaranteed to be completely secure.

For additional information about how we collect, use, protect, retain, and disclose personal information, please review our Privacy Policy.

11. ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information available on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, product specifications, pricing, promotions, shipping charges, estimated delivery times, inventory availability, product dimensions, materials, or other product information.

We reserve the right to correct any errors, inaccuracies, or omissions and to update, modify, or cancel orders if any information on the website is inaccurate at any time without prior notice, including after an order has been submitted, where permitted by applicable law.

Except where required by applicable law, 1609367 B.C. LTD. assumes no obligation to update, revise, or clarify information once it has been published.

If an error materially affects an order, we may contact the customer to discuss the available options before proceeding where reasonably practicable.

If an obvious pricing, product, inventory, or technical error results in an order being placed, we may take reasonable steps to correct the error and, where necessary, contact the customer regarding the available options.

Nothing in this section is intended to limit any rights or remedies that cannot legally be excluded under applicable law.

12. PROHIBITED USES

In addition to all other restrictions contained in these Terms of Service, you agree not to use this website or our Services:

For any unlawful or unauthorized purpose;
To violate any applicable federal, provincial, local, or international law, regulation, or ordinance;
To infringe upon or violate the intellectual property rights of 1609367 B.C. LTD. or any third party;
To harass, abuse, threaten, intimidate, discriminate against, defame, or otherwise harm any individual or organization;
To submit false, misleading, fraudulent, or deceptive information;
To upload or transmit viruses, malware, ransomware, spyware, or any malicious code intended to disrupt, damage, or interfere with the website, our Services, or the experience of other users;
To collect, harvest, misuse, or process personal information belonging to other users without appropriate authorization or a lawful basis;
To engage in spam, phishing, scraping, crawling, automated data extraction, or any other activity that interferes with the operation, performance, security, or integrity of this website;
To use our website or products for any unlawful, fraudulent, deceptive, abusive, or otherwise prohibited purpose;
To circumvent, disable, interfere with, or attempt to bypass any security feature, access control, or functionality of the website;
To use our products in a manner that violates applicable laws, regulations, safety requirements, or the instructions and warnings provided with the applicable product;
To interfere with or attempt to interfere with the proper functioning of the website, checkout process, payment systems, ordering systems, or other website functionality;
To impersonate another person, business, organization, or entity;
To attempt to gain unauthorized access to any account, system, server, database, or other component connected to our website;
To use automated systems or methods in a manner that places an unreasonable burden on the website or its infrastructure.

Violation of these prohibited uses may result in the immediate suspension or permanent termination of your access to our Services and may subject you to applicable legal action or other remedies available under applicable law.

13. DISCLAIMER OF WARRANTIES

Our website, Services, and products, including our Kitchen Tools & Utensils, Cookware & Bakeware, Premium Kitchen Appliances, and Kitchen Storage & Dining products, are provided on an “as is” and “as available” basis to the fullest extent permitted by applicable law.

1609367 B.C. LTD. makes no representations or warranties, express or implied, regarding the uninterrupted availability, reliability, security, accuracy, completeness, or suitability of the website or Services, except where such representations or warranties cannot lawfully be excluded.

We do not warrant that the website will always operate without interruption, delay, error, defect, or harmful components, or that any technical issues will always be corrected immediately.

To the fullest extent permitted by applicable law, we disclaim implied warranties that may otherwise apply, including warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement, except where such warranties or conditions cannot lawfully be excluded or limited.

We make reasonable efforts to ensure that product descriptions, photographs, colors, dimensions, materials, packaging details, specifications, and other product information are accurate. However, minor variations may occur due to product materials, manufacturing processes, lighting, monitor settings, display settings, and other factors.

Customers should use products only as directed and follow all applicable product instructions, warnings, labels, care instructions, and safety information.

Certain products, particularly kitchen appliances, cookware, bakeware, utensils, or other products intended for food preparation, may require specific handling, cleaning, installation, electrical, temperature, or usage precautions. Customers should review and follow all instructions supplied with the applicable product.

Nothing in this Disclaimer of Warranties is intended to exclude or limit any warranty, right, condition, guarantee, or remedy that cannot lawfully be excluded or limited under applicable Canadian or provincial law.

14. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, 1609367 B.C. LTD., together with its officers, directors, employees, affiliates, contractors, suppliers, licensors, service providers, representatives, and agents, shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or relating to your use of this website, our Services, or products purchased through this website.

This limitation may include, without limitation, damages relating to lost profits, lost revenue, loss of business opportunities, loss of goodwill, loss of data, business interruption, replacement costs, or other commercial damages or losses, whether based on contract, tort, negligence, strict liability, or any other legal theory, to the extent permitted by applicable law.

To the fullest extent permitted by applicable law, 1609367 B.C. LTD. shall not be responsible for damages or losses resulting from circumstances beyond our reasonable control, including carrier delays, delivery interruptions, customs delays, natural disasters, severe weather, government actions, technical failures, third-party service interruptions, unauthorized access caused by circumstances outside our reasonable control, or other events outside our reasonable control.

Where applicable law does not permit the exclusion or limitation of certain damages or liabilities, our liability shall be limited to the maximum extent permitted by applicable law.

Nothing in these Terms of Service shall exclude or limit liability, warranty, condition, right, or remedy that cannot lawfully be excluded or limited under applicable Canadian or provincial law.

15. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless 1609367 B.C. LTD., together with its officers, directors, employees, affiliates, contractors, licensors, suppliers, service providers, representatives, and agents, from and against claims, demands, actions, liabilities, damages, judgments, losses, costs, or expenses, including reasonable legal fees where permitted by law, arising out of or relating to your breach of these Terms of Service, misuse of the website, violation of applicable law, fraudulent or unauthorized activity, or infringement of any third-party rights.

This obligation shall not apply to the extent that any claim, loss, or liability is caused by the negligence, gross negligence, willful misconduct, or unlawful conduct of 1609367 B.C. LTD., where such limitation is prohibited by applicable law.

Nothing in this section is intended to impose obligations beyond those permitted or enforceable under applicable law.

16. SEVERABILITY

If any provision of these Terms of Service is found by a court of competent jurisdiction to be unlawful, invalid, or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law.

If the provision cannot be enforced, it shall be deemed severed from these Terms of Service without affecting the validity or enforceability of the remaining provisions.

The remaining provisions shall remain valid, enforceable, and continue in full force and effect.

The failure of either party to enforce any provision of these Terms of Service shall not constitute a waiver of that provision or the right to enforce it in the future.

17. TERMINATION

These Terms of Service remain effective until terminated by either you or 1609367 B.C. LTD.

You may terminate your agreement to these Terms at any time by discontinuing your use of our website and Services, subject to any obligations or transactions that arose before termination.

We reserve the right to suspend, restrict, or permanently terminate your access to our website or Services, with or without prior notice where permitted by applicable law, if we reasonably believe that you have violated these Terms of Service, engaged in fraudulent or abusive activity, misused our website or products, or violated any applicable law or regulation.

We may also suspend or terminate an order, account, or transaction where reasonably necessary to prevent fraud, protect the security of our website or customers, comply with legal requirements, or enforce these Terms of Service.

Any provisions intended by their nature to survive termination, including ownership rights, intellectual property provisions, warranty disclaimers, limitations of liability, indemnification obligations, dispute resolution provisions, and governing law provisions, shall survive termination.

Termination of these Terms does not affect any rights, obligations, or remedies that accrued before termination.

18. GOVERNING LAW

These Terms of Service and any separate agreements under which 1609367 B.C. LTD. provides products or Services shall be governed by and construed in accordance with the laws applicable in the Province of British Columbia, Canada, together with applicable federal laws of Canada, without regard to conflict of law principles, except to the extent that applicable mandatory consumer protection laws provide otherwise.

Any dispute arising out of or relating to these Terms of Service, your use of this website, or any purchase made through this website shall be subject to the applicable jurisdiction of the courts of British Columbia, Canada, except where applicable law provides consumers with the right to bring a claim in another jurisdiction.

Nothing in this section is intended to limit any mandatory rights, protections, or remedies available to consumers under applicable Canadian or provincial law.

These Terms are intended to be interpreted in a manner consistent with applicable consumer protection, privacy, electronic commerce, and other mandatory laws that apply to the transaction.