Privacy Policy

Protecting Your Information

01. We Value Your Privacy

At 1609367 B.C. LTD., doing business online through Pherhai, we respect your privacy and are committed to handling personal information responsibly.

We collect and use personal information only for legitimate business purposes, including processing orders, arranging payments and delivery, providing customer service, managing returns and refunds, maintaining website functionality, improving our services, preventing fraud, and complying with applicable legal requirements.

We do not sell your personal information to third parties for their own independent marketing purposes.

When information needs to be shared with service providers, such as payment processors, shipping providers, website hosting providers, security providers, or other businesses supporting our operations, we limit the information shared to what is reasonably necessary for the relevant service.

We aim to maintain appropriate safeguards for personal information and to handle information in accordance with applicable Canadian privacy requirements.

02. Privacy Policy

This Privacy Policy explains how 1609367 B.C. LTD., operating the Pherhai website, collects, uses, discloses, stores, and protects personal information when you browse our website, place an order, communicate with us, create an account, subscribe to marketing communications, or otherwise interact with our services.

Pherhai offers products including:

Kitchen Tools & Utensils
Cookware & Bakeware
Premium Kitchen Appliances
Kitchen Storage & Dining

By using our website, you acknowledge that you have had an opportunity to review this Privacy Policy.

This Privacy Policy is intended to provide clear information about our privacy practices. Where applicable, our handling of personal information is subject to Canadian privacy laws and other applicable legal requirements.

03. Information Collection and Use

We may collect personal information when you browse our website, place an order, create an account, contact customer service, submit a form, subscribe to communications, or otherwise interact with Pherhai.

Depending on how you use our website, information we may collect can include:

Your name
Shipping address
Billing address
Email address
Telephone number, if provided
Account information, if you create an account
Order and transaction information
Products purchased or added to your shopping cart
Customer service communications
Information submitted through website forms
Website usage information
Device and browser information
IP address and other technical information
Information reasonably necessary for fraud prevention and website security

We may use this information to:

Process and fulfill orders
Process or facilitate payments
Arrange shipping and delivery
Provide customer service
Respond to questions and requests
Process returns and refunds
Maintain customer accounts
Improve our website and services
Analyze website performance and usage
Maintain website security
Detect and prevent fraud or unauthorized activity
Resolve disputes
Maintain appropriate business and transaction records
Comply with applicable laws and legal obligations

04. Orders and Transactions

When you purchase products through Pherhai, we collect information necessary to complete and manage your transaction.

This may include:

Full Name

Shipping Address

Billing Address

Email Address

Telephone Number, if provided

Order and Transaction Information

Payment information may be processed by third-party payment service providers.

Depending on the payment method used, payment information may be provided directly to the applicable payment processor. These payment providers may have their own privacy policies and terms governing their handling of payment information.

We do not require customers to provide complete payment card information directly to Pherhai when the payment is processed through an external payment provider.

We may retain order and transaction information for legitimate purposes such as accounting, customer service, recordkeeping, fraud prevention, dispute resolution, and compliance with applicable legal requirements.

If there is an issue concerning your order, payment, shipping, delivery, return, refund, or customer service request, we may use your contact information to communicate with you.

05. Cookies and Similar Technologies

Pherhai may use cookies and similar technologies to help our website function properly and to improve the customer experience.

Cookies may be used to:

Remember shopping cart contents
Support checkout functionality
Maintain customer account functionality
Remember certain preferences
Improve website performance
Understand how visitors use our website
Analyze website traffic
Maintain website security
Detect unusual or potentially fraudulent activity
Support other website functions

Some cookies may be placed by third-party service providers that assist us with website analytics, security, payment functionality, advertising measurement, or other website services.

Most web browsers allow you to manage, disable, or delete cookies through browser settings.

Please note that disabling certain cookies may affect website functionality, including shopping cart, checkout, account, or other features.

06. Website Analytics and Aggregate Information

We may collect technical and aggregated information about website usage for legitimate business purposes.

This may include information such as:

Browser type
Operating system
Device type
IP address
General location information
Referring website
Pages visited
Approximate time spent on pages
Website interaction information
Technical performance information

We may use this information to understand website performance, improve our services, maintain security, identify technical issues, prevent fraud, and better understand how customers use our website.

Where information is aggregated or de-identified so that it cannot reasonably be used to identify an individual, it may be used for statistical analysis, business planning, website improvement, and other legitimate purposes.

07. Marketing Communications

If you choose to subscribe to Pherhai’s promotional communications, we may send information about:

New products
Kitchen collections
Product announcements
Seasonal promotions
Special offers
Discounts
Other Pherhai news and updates

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the relevant email or by contacting us at [email protected].

Unsubscribing from marketing communications does not necessarily prevent us from sending transactional or service-related communications that are necessary to process or manage your order.

These communications may include:

Order confirmations
Payment-related notifications
Shipping updates
Delivery information
Return or refund communications
Account-related notifications
Security notices
Responses to customer service requests

08. Security

1609367 B.C. LTD. takes reasonable measures appropriate to the circumstances to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal, or other misuse.

Security measures may include technical, administrative, and organizational safeguards appropriate to the information we handle and the nature of our business operations.

Payment transactions may be processed through third-party payment providers that use their own security measures and systems.

Access to personal information within our business or by service providers is limited where reasonably appropriate to individuals or organizations that need the information for legitimate business purposes.

Although we take reasonable steps to protect personal information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

If you have concerns regarding the security of your personal information, please contact us at:

[email protected]

09. Sharing Information With Service Providers

To operate Pherhai and provide our services, we may use trusted third-party service providers.

Depending on the services we use, these providers may include:

Payment processors
Shipping and delivery providers
Website hosting providers
E-commerce technology providers
Fraud prevention providers
Website security providers
Customer support providers
Analytics providers
Email and communication service providers
Information technology providers

We may disclose personal information to these providers when reasonably necessary for them to provide services to us or on our behalf.

For example, shipping providers may need your name and delivery address to deliver an order, while payment processors may need transaction and payment information to process a purchase.

We do not authorize service providers to use personal information provided by us for purposes unrelated to the services they perform for our business, except where otherwise permitted or required by law.

Some service providers may process or store information outside British Columbia or Canada. Where applicable, information handled outside Canada may be subject to the laws of the jurisdiction where it is processed or stored.

10. Legal and Regulatory Requirements

We may collect, use, retain, or disclose personal information when reasonably necessary to:

Comply with applicable laws
Respond to lawful requests or legal processes
Protect our legal rights
Prevent fraud or unauthorized activity
Investigate suspected misuse of our website
Resolve disputes
Protect the security and integrity of our website and services
Meet applicable accounting, tax, regulatory, or recordkeeping requirements

Where legally permitted, we will limit such use or disclosure to what is reasonably necessary for the relevant purpose.

11. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain appropriate business records, resolve disputes, prevent fraud, protect our legal interests, and comply with applicable legal requirements.

The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

When personal information is no longer reasonably required, we may delete, destroy, or anonymize it in accordance with our business practices and applicable legal requirements.

12. Accessing and Correcting Your Information

You may contact us to request access to personal information we hold about you or to request correction of information that you believe is inaccurate or incomplete, subject to applicable law.

Depending on the nature of the request, we may need to verify your identity before providing access to or changing personal information.

You may also contact us regarding questions about how your personal information is collected, used, or disclosed.

Please send privacy-related requests to:

Customer Service Email: [email protected]

Some information may be retained where necessary for legitimate business purposes or where retention is required or permitted by applicable law.

13. Marketing Choices and Opt-Out

You may choose not to receive promotional emails from Pherhai by:

Clicking the unsubscribe link in a promotional email; or
Contacting us at [email protected].

Please note that opting out of promotional communications does not prevent necessary service-related communications concerning orders, payments, shipping, returns, refunds, account activity, security, or customer service requests.

You may also manage certain cookie preferences through your web browser and other privacy controls available on your device.

14. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services.

These may include payment providers, shipping services, analytics platforms, social media services, or other external websites and technologies.

Third-party services operate independently and may have their own privacy policies, terms, and data practices.

We encourage customers to review the privacy policies of third-party services before providing personal information to them.

Pherhai is not responsible for privacy practices or security measures of third-party websites or services that we do not control.

15. Children’s Privacy

Pherhai’s website is intended for general consumers and is not knowingly designed to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us at:

[email protected]

We will review the matter and take reasonable steps as appropriate under applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, service providers, or applicable legal requirements.

When changes are made, the revised Privacy Policy will be published on this page.

We encourage customers to review this page periodically to remain informed about how Pherhai handles personal information.

17. Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us.

We will review privacy-related inquiries and respond within a reasonable period, subject to the nature of the request and applicable legal requirements.